Helpful support throughout your tenancy.

Please report repair issues as soon as possible and provide clear details, photographs and suitable access times where you can.

• Email repairs@jspropertygroup.co.uk
• Call 0203 834 9676
• Include your full address and contact number
• For an immediate danger, contact the emergency services first

Our team or an approved contractor will contact you to arrange access. Please ensure someone is available during the agreed appointment window.

• Confirm or rearrange appointments promptly
• Provide safe and clear access to the repair area
• Keep children and pets away from working areas
• Tell us if the issue changes before attendance

Unless you have been advised otherwise, tenants should register with the relevant utility providers after moving in. We will notify the local council tax department of the tenancy start date.

• Register gas and electricity accounts
• Register water services where required
• Provide accurate opening meter readings
• Keep account and payment details up to date

Please look after the property, keep it reasonably clean and report damage, leaks, safety concerns or signs of disrepair without delay.

• Ventilate the property and manage condensation
• Test smoke alarms regularly
• Do not make alterations without permission
• Report any change in household circumstances